Regulation - Consumer
ictQATAR is an independent regulator that is required to balance the obligations of telecoms service providers with the rights of consumers. It works towards ensuring that the benefits of competition are passed on to consumers. Consumers have an active role in this process by keeping informed and exercising their rights.
The Telecommunications Law and the licenses issued to QTel and Vodafone contain provisions that can protect you in your dealings with them, by placing obligations on the service provider to be honest and deal fairly with you. For example, they cannot mislead or deceive you about a service offering or charge you for services you did not order. They must provide you with terms and conditions of a service before you buy it.
ictQATAR can assist you as a consumer to make informed decisions. If you have a problem or a complaint, you can find out what steps you can take to resolve it.
Check the 'Frequently Asked Questions' for answers to questions you may have. There are also resources on how you can choose wisely when buying a phone or service.
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ictQATAR clarifies that the use of VoIP is allowed within Qatar for individuals and businesses. 
First ever consultation on the topic of tariffs for telecom products and services. 
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